Dedicated Account Teams

Although CSMS makes extensive use of current Internet and AI technology, we believe that computers cannot offer the same level of personal attention as a caring, motivated human being.

Every CSMS account is personally supervised by our principals — our president, Julie Sue Auslander, and executive vice president, David Rifkin. Day–to–day responsibilities are assigned to a dedicated account team including a Senior Account Supervisor, Account Executive, Customer Service Rep and Publisher Contact Assistant.

CSMS account teams are divided along industry lines, to ensure that each team develops a strong working knowledge of industry publications and the unique needs of different corporate sectors.

Having a dedicated account team means there are several people assigned to your account, so they understand your company, your needs, your industry. When you pick up the phone with a question, you’ll most likely get an answer, not just a voicemail. And you’ll speak with the same dedicated group, every time you call.

CSMS employees are actively encouraged to build strong relationships with client management and individual subscribers, to do whatever it takes to make them happy–quickly, creatively and efficiently. You’ll be assured of personal attention, prompt service and thorough follow–up at all times. That’s a promise.